FAQs

Jewelry By Maka

I’m Maka Ellis and I’m the only person behind the Jewelry by Maka. 

 

All designs are children of my Mood where inspiration comes from everywhere. Nature, architecture, music, friends, etc. 

 

Every piece is completely hand made thus is one of a kind. Some can be recreated.

Shipping

Please always make sure the provided address is correct. We can't be responsible for the item lost because of an incorrect address.  If you think a package has been lost or stolen, I'll happily do my best to help you try to recover it. 

If you would like to insure your item, please send me an email.

We do not offer refunds or discounts for items not received/lost in the mail. In case the item was insured, we will open a claim with the shipping provider and send you the insurance money (covers the price of the item but does not include shipping cost) once we receive it.

 

 

 How long will it take my order to ship?

Items that are available in the store are shipped within 2 business days. But if the order is custom or made to order, naturally it will take additional time.  Once shipped, the arrival time varies depending on what service was chosen. Our most common shipping method is USPS first class mail, which takes 3-5 business days within the US. As soon as your order ships, you will receive an email with tracking info.

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